RADHAEE FOODS CANCELLATION, RETURN AND REFUND POLICY

I) GENERAL

1) Radhatma’s Radhaai Foods Retail Limited, having its registered office at 12/B, SHREECHA, Khorlim, Mapusa, Goa India 403507 (“Radhatma’s Radhaai Foods”, “we”, “us” or “our”) is managing and operating the mobile application/website and tablet applications available at www.radhaeefoods.com (collectively referred to as “Radhaee Foods”, “Website”, “App”), which inter alia facilitate the sale and purchase of products and services listed and sold (“Product(s)”) on the Website. The term (“User” or “Users” or “you” or “your”) means any individual which uses, accesses or, browses the Website and/or purchases the Products on the Website.

2) We aim to provide the best User experience to our Users beginning from placing an order to initiating a cancellation/return/refund. While transacting on Radhaee Foods, you can expect a hassle-free experience in returning, cancelling the Products that you have ordered/booked and can rely on us as your preferred shopping destination.

3) The ‘Terms and Conditions’ published on Radhaee Foods shall be read by reference here. This cancellation, return, and refund policy (“Policy”), together with the Terms and Conditions sets out Radhatma’s Radhaai Foods’s procedures and policies in accepting: (a) cancellation, (b) return, and (c) refund thereof. Any cancellation or refund of Products by you are subject to the terms and conditions set out under this Policy.

II) APPLICABILITY OF POLICY

1) By using Radhaee Foods and/or initiating a request for purchase of Product(s) on the Radhaee Foods, you agree to be bound by the terms contained in this Policy.If you do not agree to the terms contained in this Policy, you are advised not to transact on Radhaee Foods. Please note that, we may from time to time change the terms of the Policy. Every time you wish to use Radhaee Foods, please check the Policy to ensure you understand the terms and conditions that apply at that time.

III) TERMS OF CANCELLATION

1) You can cancel the order prior to the dispatch of Product by Radhatma’s Radhaai Foods or the seller. The order cannot be cancelled once the dispatch has been initiated.

2) The request for cancellation of the order can be made by cancelling the order from ‘My Orders’ section by using the order tracking number, or any other method, as may be intimated by Radhatma’s Radhaai Foods to you from time to time.

3) On the receipt of order cancellation request, your order will be cancelled with immediate effect, and the refund process will be initiated within 24 – 48 business hours of confirmation of cancellation.

IV) TERMS OF RETURN AND REFUND

1) You may initiate return of Products within the timelines and as per the terms stipulated under Annexure A (refer to the table provided at the end of this Policy) of this Policy. We would accept the request for return of such Product subject to the terms of this Policy. Radhatma’s Radhaai Foods will not process return if you have placed the order for a wrong Product model, colour or incorrect Product.

2) Please ensure that you do not accept packages where the seal is tampered/and or outer package is damaged. Acceptance of a tampered or a damaged package will automatically disqualify you from any return claims for physicallydamaged/defective Products, incorrect Product, or missing accessories.

3) You may register a complaint or request for return through Radhaee Foods. To register a compliant or initiate return, please go to ‘My Orders’ section or contact us via e-mail/ call / chat with us. To initiate return, provide the necessary details about the shipment and order, provide the details of the issue, if any, and request for return. For quality purposes, we may also require you to provide images of the Product sought to be returned. The ‘return’ tab shall be available only during the duration of the return window. In case of any complain or concern that may arise after the closure of the return window, you may contact the customer care.

4) If you have received any Product which is eligible for return in terms of this Policy, we suggest you to immediately register a request in this regard on the Radhaee Foods website. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images/videomaximum upto 60 seconds or 2MB of the damaged or defective Product received, Product packaging images, and/or our personnel to schedule a visit to assess the damage or defect in the Product. Further, to the assessment of the damage or the concern reported in the return request, Radhatma’s Radhaai Foods may in its sole discretion resolve the issue subject to the assessment report, in a manner as it may deem fit.

5) Please be informed that when you opt to return the Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy will be processed within a period of 5(five) business days from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by Radhatma’s Radhaai Foods are fulfilled. The refund amount will be credited to the original payment mode opted by you or in your wallet associated with the Radhaee Foods (“Wallet”) eligible for Wallet refund, as may be chosen by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.

6) Please be informed that for Products, for which you had opted for ‘Cash on Delivery‘, as a payment option, you will receive refunds in your bank account (as per the bank account details provided by you to us) in case the Product is purchased from a third-party seller made available. However, if the Sale was consummated by Radhatma’s Radhaai Foods, you will receive your refund in your Wallet. We do not make any cash refunds.7) The amount claimed as refund will be refunded to you within 15(fifteen) working days depending upon the mode of payment chosen by you. Sometimes banks orfinancial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.

V) CUSTOMER SUPPORT TEAM